Comments on: Pipex on determined route to self-destruction

By: SN

SN — Sun, 12 Jul 2009 11:31:54 +0000

am having the same here. I opened my account and foudn i couldnt really use any of the templates for my site, plus editing them was a nightmare i have had the account for 2 days and have had not much help!! i had to email support to enquire about cancelling and they sated that i had to let the services run to the expiry date.. surely there shoould be a 30 day cancellation for this and not wait for the services to expire.. i want my money back am furioius..

By: Pete Davis

Pete Davis — Tue, 10 Feb 2009 10:37:17 +0000

I too am having severe problems with Pipex. Over 18 months ago i converted with them to broadband, pretty much as soon as it became available in my area, and cancelled my old dial-up account. However, they continued to take the money for the now cancelled and defunct dial-up account from my bank, in addition to the new broadband fees. They are now refusing to refund the money they effectively stole from my bank account, and are subjecting me to a stream of recorded phone calls demanding payment for the old account, and threatening to cut me off. Obviously a company rotten to the core, about to go bust and resorting to vile business practices.

By: David

David — Fri, 23 Feb 2007 12:29:52 +0000

Pipex are a total scam, they charged me for 2 accounts when I only had one, they limit your download speed to 20kb/s when I’m paying £24.99/m for 8mb Broadband. Now they won’t let me log into their site to actually cancel my account this is unbelievable! They can’t do this for long as I’ll be well gone in a few weeks, jokers.

By: Simon

Simon — Tue, 30 Jan 2007 18:01:36 +0000

Thanks for saving me some money and prompting me to move! Sadly I think that they’re doomed.

By: Stefan

Stefan — Wed, 24 Jan 2007 22:20:39 +0000

Amazing! This company are so terrible, somebody was compelled to set up a website and forum to let off steam!! I keep giggling now! http://www.pipexproblems.co.uk

By: Catherine

Catherine — Fri, 05 Jan 2007 18:48:48 +0000

I shifted all my domains from 123-reg to heart last year – I never got replys from 123-reg support over renewal issues – I nearly lost a domain name – glad I took the time to move.

By: Jane Hardwick

Jane Hardwick — Wed, 27 Dec 2006 18:36:08 +0000

I am a home user of Pipex broadband but am compelled to add my tale of woe. After Pipex failed to collect my payment in August I had to make a separate payment over the phone for that month. Now 4 months later they have taken August’s charges again from my credit card. Their call centre say I have to send them my credit card statement to prove I have already paid for that month. They have taken my money without authorisation or consultation. Needless to say I’ve told them it’s not me that has to prove anything and sent a Mrs V Angry email. I’ve received a reply today to say that in fact I owe them more than they thought and have now taken an amount for VAT and some oustanding postal charge from 2005!! Unbelievable. Am now writing to Mike Reid, CEO.

By: Shifting my domains to Heart Internet at kierenmccarthy.co.uk

Shifting my domains to Heart Internet at kierenmccarthy.co.uk — Wed, 20 Dec 2006 13:00:38 +0000

[...] Following problems with 123-Reg and its parent company Pipex, which, it turns out stem from the same problem of the company trying to cut costs – I have started shifting my domains to another company. [...]

By: Matt Williams

Matt Williams — Wed, 13 Dec 2006 14:23:21 +0000

heh… yes, that happened to me when I signed up for their affiliate scheme… the email arrived eventually though.

By: Kieren

Kieren — Mon, 11 Dec 2006 12:05:49 +0000

They may have fallen at the first hurdle. I’ve been waiting 35 minutes for an email with my username and password on.