Comments on: Shifting my domains to Heart Internet http://kierenmccarthy.com/2006/12/20/shifting-my-domains-to-heart-internet/ News and views on domain names, the Internet and life in general Wed, 18 Apr 2012 18:11:19 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Elsie Grace http://kierenmccarthy.com/2006/12/20/shifting-my-domains-to-heart-internet/comment-page-1/#comment-12298 Elsie Grace Mon, 19 Sep 2011 20:27:27 +0000 http://kierenmccarthy.co.uk/2006/12/20/shifting-my-domains-to-heart-internet/#comment-12298 I took three months for Heart Internet to cancel my account and now a year later, they are chasing me for payments that I don't owe. It is impossible to speak to anyone and they continue to send threatening emails for accounts that i cannot access because my account has been cancelled. They are a despicable company. I took three months for Heart Internet to cancel my account and now a year later, they are chasing me for payments that I don’t owe. It is impossible to speak to anyone and they continue to send threatening emails for accounts that i cannot access because my account has been cancelled. They are a despicable company.

]]> By: volha hunt http://kierenmccarthy.com/2006/12/20/shifting-my-domains-to-heart-internet/comment-page-1/#comment-12286 volha hunt Thu, 08 Sep 2011 20:48:42 +0000 http://kierenmccarthy.co.uk/2006/12/20/shifting-my-domains-to-heart-internet/#comment-12286 I've been using heart internet for about a year now and have never had any problems with their service, my only issue is the step up in cost from one web site to adding a second isn't great. I’ve been using heart internet for about a year now and have never had any problems with their service, my only issue is the step up in cost from one web site to adding a second isn’t great.

]]> By: MacWorld http://kierenmccarthy.com/2006/12/20/shifting-my-domains-to-heart-internet/comment-page-1/#comment-12276 MacWorld Thu, 01 Sep 2011 08:48:26 +0000 http://kierenmccarthy.co.uk/2006/12/20/shifting-my-domains-to-heart-internet/#comment-12276 That was a mistake as Heart Internet have now been bought by 123-reg!!!!!! Webfusion own 123-reg. My host XCALIBRE the best hosting company ever, was bought by Webfusion. The downtime on some of my sites varies between 10 mins and 3 hours on at least 3 times a week during office hours. This never happened with xcalibre. If I were you stay clear of these companies!!!! That was a mistake as Heart Internet have now been bought by 123-reg!!!!!! Webfusion own 123-reg. My host XCALIBRE the best hosting company ever, was bought by Webfusion. The downtime on some of my sites varies between 10 mins and 3 hours on at least 3 times a week during office hours. This never happened with xcalibre. If I were you stay clear of these companies!!!!

]]> By: Chris http://kierenmccarthy.com/2006/12/20/shifting-my-domains-to-heart-internet/comment-page-1/#comment-11246 Chris Fri, 05 Nov 2010 16:15:53 +0000 http://kierenmccarthy.co.uk/2006/12/20/shifting-my-domains-to-heart-internet/#comment-11246 Steve, you can check the web hosting status page whenever you like to see the planned maintenance. I don't get how that's a problem, to me it's much less annoying than having to delete emails because there's some maintenance at 2am that I didn't even know about. Steve, you can check the web hosting status page whenever you like to see the planned maintenance. I don’t get how that’s a problem, to me it’s much less annoying than having to delete emails because there’s some maintenance at 2am that I didn’t even know about.

]]> By: Steve http://kierenmccarthy.com/2006/12/20/shifting-my-domains-to-heart-internet/comment-page-1/#comment-11225 Steve Tue, 02 Nov 2010 17:06:25 +0000 http://kierenmccarthy.co.uk/2006/12/20/shifting-my-domains-to-heart-internet/#comment-11225 Jonathan Brealey & Tim Beresford's Heart Internet is a very good hosting company, however I continue to keep my domains at 123-reg. I do host many websites with them. Heart Internet gives many features that help resellers, but be warned that their method of keeping their customers up to date with any problems on their servers are very limited. There is no way to be told of upcoming maintenance or when servers are due to be restarted, the first you know is when you see your website is down and then you have to check out their Web Hosting System status page....a bit too late. They should treat their customers with a bit more respect by pro actively keeping them up to date with any problems via an email update system, instead of trying to hide issues. I think they could be a lot better on how they deal with customers, even though the staff who man their support desk are pretty good. Jonathan Brealey & Tim Beresford’s Heart Internet is a very good hosting company, however I continue to keep my domains at 123-reg. I do host many websites with them.

Heart Internet gives many features that help resellers, but be warned that their method of keeping their customers up to date with any problems on their servers are very limited. There is no way to be told of upcoming maintenance or when servers are due to be restarted, the first you know is when you see your website is down and then you have to check out their Web Hosting System status page….a bit too late. They should treat their customers with a bit more respect by pro actively keeping them up to date with any problems via an email update system, instead of trying to hide issues.

I think they could be a lot better on how they deal with customers, even though the staff who man their support desk are pretty good.

]]> By: Nikolai http://kierenmccarthy.com/2006/12/20/shifting-my-domains-to-heart-internet/comment-page-1/#comment-10251 Nikolai Wed, 31 Mar 2010 22:27:25 +0000 http://kierenmccarthy.co.uk/2006/12/20/shifting-my-domains-to-heart-internet/#comment-10251 Nothing is worse than 123-reg. Heartinternet have been good for me for around 2 years now. Nothing is worse than 123-reg. Heartinternet have been good for me for around 2 years now.

]]> By: Andrew http://kierenmccarthy.com/2006/12/20/shifting-my-domains-to-heart-internet/comment-page-1/#comment-5374 Andrew Wed, 16 Jul 2008 09:31:04 +0000 http://kierenmccarthy.co.uk/2006/12/20/shifting-my-domains-to-heart-internet/#comment-5374 A word to those thinking of joining Heart Internet - DON'T. They are no better, if not worse, than the company they first set up 123-reg. A word to those thinking of joining Heart Internet – DON’T.

They are no better, if not worse, than the company they first set up 123-reg.

]]> By: Eric-isp http://kierenmccarthy.com/2006/12/20/shifting-my-domains-to-heart-internet/comment-page-1/#comment-5373 Eric-isp Sun, 13 Jul 2008 10:09:04 +0000 http://kierenmccarthy.co.uk/2006/12/20/shifting-my-domains-to-heart-internet/#comment-5373 Hi. We have used heart for several months. We are also an ISP in our own right, with our own servers, infrastructure etc, so we are quite "experienced! However - i have had several issues with them, mail servers not working, domains not being "added" (by domain association) properly so you can't edit DNS, etc. My simple complaint is you CANT TALK to anyone. Ticket support os OK until it goes really pearshaped, and then you NEED TO TALK. I don;t think we will stay with them. For the record, I MADE SURE that all domains were bought elsewhere, and not through heart. This gives you CONTROL !! Hi.

We have used heart for several months.
We are also an ISP in our own right, with our own servers, infrastructure etc, so we are quite “experienced!
However – i have had several issues with them, mail servers not working, domains not being “added” (by domain association) properly so you can’t edit DNS, etc.

My simple complaint is you CANT TALK to anyone.
Ticket support os OK until it goes really pearshaped, and then you NEED TO TALK.

I don;t think we will stay with them.

For the record, I MADE SURE that all domains were bought elsewhere, and not through heart. This gives you CONTROL !!

]]> By: shaun wass http://kierenmccarthy.com/2006/12/20/shifting-my-domains-to-heart-internet/comment-page-1/#comment-5372 shaun wass Fri, 20 Jun 2008 09:16:15 +0000 http://kierenmccarthy.co.uk/2006/12/20/shifting-my-domains-to-heart-internet/#comment-5372 i have tried to cancel a domain with them and they are impossible to deal with, they keep bouncing me between depts and i have followed to the letter their instructions seems like their right hand doesn't talk to their left :o( i have tried to cancel a domain with them and they are impossible to deal with, they keep bouncing me between depts and i have followed to the letter their instructions seems like their right hand doesn’t talk to their left :o(

]]> By: paul johnson http://kierenmccarthy.com/2006/12/20/shifting-my-domains-to-heart-internet/comment-page-1/#comment-5371 paul johnson Tue, 17 Jun 2008 13:03:31 +0000 http://kierenmccarthy.co.uk/2006/12/20/shifting-my-domains-to-heart-internet/#comment-5371 Hi, i used to use heart but moved to simple servers, they are a smaller company but their support seems better. <a href="http://www.simpleservers.co.uk" title="www.simpleservers.co.uk" rel="nofollow"> Hi, i used to use heart but moved to simple servers, they are a smaller company but their support seems better.

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